HG
Hennie G
1 reviews | Active since Nov 2013
08 Dec 2021, 17:21
Invoicing
Invoices.
I have been doing PCR Tests on a regular basis since COVID has started, Ampath is one of the Laboratories that I visit as it is close to home.
My inconvenience with them is that they never can issue an invoice upon payment, always takes down the details for the invoice to be e-mailed, but never does it.
I always has to beg for the invoice to be send. If you send an email, you hardly get a response and then you have to call, today I stayed on the line for 20 minutes just to be cut off...
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Ampath Laboratories (Pty) Ltd's replyOfficial
10 Dec 2021, 07:29Hi Hennie. Thank you for bringing this to our attention as all feedback provides valuable information on how we can improve our service. We will escalate this to the team who can assist with an invoice and will also raise it as a pain point from a customer experience point of view.
Ampath Laboratories (Pty) Ltd's reply10 Dec 2021, 07:29
Official
Hi Hennie. Thank you for bringing this to our attention as all feedback provides valuable information on how we can improve our service. We will escalate this to the team who can assist with an invoice and will also raise it as a pain point from a customer experience point of view.