INCORRECT QUOTES

SO I RECENTLY WAS REQUESTED TO HAVE BLOOD TESTS DONE BY MY GYNAE. I CONTACTED THE UNITAS BRANCH AND 1 OF THE NURSES /STAFF (YOLANDE) SENT ME A QUOTE VIA WHATSAPP. THE 2 TESTS AMOUNTED TO ROUGHTLY R1500.00. I WENT AHEAD DID THE BLOODS, AND THEN OBVIOUSLY IT WAS CLAIMED FROM MEDICAL AID. TODAY I LOG ON TO MY CLAIMS AND GOT A SHOCK OF MY LIFE! I SEE THAT THERE WAS A CLAIM SUBMITTED FOR R3256.00. WHICH ONLY ABOUT R750 WAS COVERED BY DISCOVERY. WHICH SIMPLY MEANS I WOULD HAVE TO PAY THE REMAINING BALANCE!!! THIS IS REALLY NOT ACCEPTABLE, AS I DID GET QUOTES FROM YOLANDE PRIOR TO EVEN GOING TOT HE LAB. I WILL ACCEPT THE STAFF GIVING ME MISLEADING/ INCORRECT INFORMATION. I WANT YOUR HEADOFFICE TO CONTACT ME AND FIX THIS!!!! EVEN AFTER YOLANDE CALLED ME, I STILL MADE SURE TO ASK AGAIN OF THE AMOUNT AND SHE CONFIRMED SAME. NOW ALL OF A SUDDEN, I NEED TO RAKE UP FUNDS TO PAY SOMETHING WHICH IS MUSIC TO MY EARS. HAD I KNOWN THESE WERE NOT COVERED OR THE ACTUAL CORRECT AMOUNT I COULDVE PLANNED AND BUDGETED ACCORDINGLY. TOTALLY UNPROFFESIONAL! THE STAFF DOING THE BLOODS, HOWEVER, WERE VERY FRIENDLY AND WELCOMING. THEY WERE REALLY NICE BUT THIS *********** SERVICE WILL BE ACCEPTED!