Incorrect ICD Code used for my blood tests resulting in depleted savings

To Date my enquiry about an incorrect ICD Code used for my blood test, resulting in my medical aid savings being exhausted still has not been investigated. Instead I have received a call from a very angry staff member about why I wrote a negative review about her department while the query was for another department. Ampath is honestly disappointing in how they run their business and not helping clients at all, I shouldn't be pushed from pillar to post like this. I lodged a query and it's up to your customer services to ensure it reaches the correct section where it can be addressed. I have instructed my doctor to never use Ampath lab again, I never had these issues with Lancet honestly