LO
Linda O
1 reviews | Active since Aug 2009
03 Feb 2022, 08:48
Incorrect capturing of personal details - not acceptable
GP sent me for bloodtests on Saturday at Randburg MediClinic. Completed the necessary form handed to me by Ampath staff. Today received invoice via email & noted that whomever captured the information from the completed form apparently had no problem capturing the correct email address however was unable to do same with postal/physical address. If they posted the invoice the probability of receiving is minimal. Responded by mail requesting correction & resend so payment can be done. Writing review to ensure that correction is processed & invoice resent. Sloppy.
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Replies (9)0
Replies (9)LO
Linda O's updateReviewer Update
03 Feb 2022, 12:51Update - Received corrected document and payment will be processed.
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Linda O's update03 Feb 2022, 12:51
Reviewer Update
Update - Received corrected document and payment will be processed.
LO
Linda O's updateReviewer Update
03 Feb 2022, 18:42Earlier when I received the statement I only checked the personal details & posted the comment above. After when preparing to pay I saw that the R's differed to the invoice & forwarded a mail & requested the form where the GP marked what blood tests were required. Ampath sent the invoice with the difference & it was also only created 3Feb22 which differs to the 1st. I believe I am legally entitled to question & request the form to confirm that all is in order. I feel that it should have been 1 invoice & not invoices created in drips & drabs unless there is a valid reason. It's also a lot of R's to pay out on something that is questionable. If all is order no problem paying. Also forwarded mail to clinic requesting GP's email address for confirmation from her side.
LO
Linda O's update03 Feb 2022, 18:42
Reviewer Update
Earlier when I received the statement I only checked the personal details & posted the comment above. After when preparing to pay I saw that the R's differed to the invoice & forwarded a mail & requested the form where the GP marked what blood tests were required. Ampath sent the invoice with the difference & it was also only created 3Feb22 which differs to the 1st. I believe I am legally entitled to question & request the form to confirm that all is in order. I feel that it should have been 1 invoice & not invoices created in drips & drabs unless there is a valid reason. It's also a lot of R's to pay out on something that is questionable. If all is order no problem paying. Also forwarded mail to clinic requesting GP's email address for confirmation from her side.
Ampath Laboratories (Pty) Ltd's replyOfficial
03 Feb 2022, 19:01Hi Linda. Thank you for taking the time to bring this to our attention as all feedback provides valuable information on areas where we can improve our service. We apologise for your experience. We will escalate this matter to the relevant team tomorrow so that they can be in touch and provide support to help resolve your query.
Ampath Laboratories (Pty) Ltd's reply03 Feb 2022, 19:01
Official
Hi Linda. Thank you for taking the time to bring this to our attention as all feedback provides valuable information on areas where we can improve our service. We apologise for your experience. We will escalate this matter to the relevant team tomorrow so that they can be in touch and provide support to help resolve your query.
LO
Linda O's updateReviewer Update
04 Feb 2022, 08:37Thank you for responding to my HelloPeter complaint & I can confirm that as yet I have had no responses from either Debtors Department or the clinic. This is very unprofessional
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Linda O's update04 Feb 2022, 08:37
Reviewer Update
Thank you for responding to my HelloPeter complaint & I can confirm that as yet I have had no responses from either Debtors Department or the clinic. This is very unprofessional
LO
Linda O's updateReviewer Update
05 Feb 2022, 09:16Got call from Debtors Manager who forwarded me the "Request" form & on completing the cross checking of what blood tests my GP requested & Drs Du Buisson Kramer Swart Bouwer invoices it is a fact that the 2nd invoice relating to Iron tests were additional tests the lab chose to do without prior authorisation. I am a blood donor & Iron tests are done each time prior to been allowed to donate & my GP knows all this as well.
LO
Linda O's update05 Feb 2022, 09:16
Reviewer Update
Got call from Debtors Manager who forwarded me the "Request" form & on completing the cross checking of what blood tests my GP requested & Drs Du Buisson Kramer Swart Bouwer invoices it is a fact that the 2nd invoice relating to Iron tests were additional tests the lab chose to do without prior authorisation. I am a blood donor & Iron tests are done each time prior to been allowed to donate & my GP knows all this as well.
LO
Linda O's updateReviewer Update
05 Feb 2022, 09:22As it is impossible to get any response from Randburg MediCross or the phone answered to confirm this information with my GP, it appears that I will now have to waste more money & time & go to the clinic.
LO
Linda O's update05 Feb 2022, 09:22
Reviewer Update
As it is impossible to get any response from Randburg MediCross or the phone answered to confirm this information with my GP, it appears that I will now have to waste more money & time & go to the clinic.
LO
Linda O's updateReviewer Update
05 Feb 2022, 11:10Finally - my GP just called and in conversation confirmed that she later did add that the iron tests be done, so payment will be processed.
LO
Linda O's update05 Feb 2022, 11:10
Reviewer Update
Finally - my GP just called and in conversation confirmed that she later did add that the iron tests be done, so payment will be processed.
Ampath Laboratories (Pty) Ltd's replyOfficial
06 Feb 2022, 18:45HI Linda. Thank you for getting back to us and advising. Apologies again for your experience.
Ampath Laboratories (Pty) Ltd's reply06 Feb 2022, 18:45
Official
HI Linda. Thank you for getting back to us and advising. Apologies again for your experience.
LO
Linda O's updateReviewer Update
07 Feb 2022, 10:50And it just continues & things get worse. Paid account in full & forwarded POP's & apparently instead of 1st posting & reconciling their bank statements this morning, they clearly believe that it is more professional to rather send sms's to all patients, paid or not, & inform them that they have 30 days to settle. My GP will have to send me to another company for tests because this is not acceptable. Also per the POPi Act didnt give them permission to store my personal information for ******* communication.
LO
Linda O's update07 Feb 2022, 10:50
Reviewer Update
And it just continues & things get worse. Paid account in full & forwarded POP's & apparently instead of 1st posting & reconciling their bank statements this morning, they clearly believe that it is more professional to rather send sms's to all patients, paid or not, & inform them that they have 30 days to settle. My GP will have to send me to another company for tests because this is not acceptable. Also per the POPi Act didnt give them permission to store my personal information for ******* communication.