GM
Gezina M

1 reviews | Active since Jul 2016

08 Dec 2023, 09:25

Fix your account records now! Stop sending SMSs to the wrong people!

To this day, I have received SMSs meant for someone else, "Liesle Aucamp," since September 13, 2023! I even contacted the number given *** on October 12 at 14:34 and spoke to Lihle (this should be noted and recorded, hopefully, as it was a 7-minute call at my expense!), and made her aware I'm NOT Liesle Aucamp and to remove my cell phone number from this client's record. Well, Lihle didn't care about our discussion and didn't find it important enough to follow through on my request, which is why I'm still receiving these SMSs. I'm asking a final time: please remove my cell phone number immediately from this client's record and stop harassing me with your ongoing SMSs asking for R32 to be paid! The Ampath account reference XUY65687 appears on the SMS.

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Replies (2)
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply11 Dec 2023, 07:03
Official
Hi Gezina. Our sincere apologies for this experience, but thank you for bringing it to our attention as all feedback provides valuable information on how we can improve our service. We will escalate the issue you have raised to the relevant team on our side for resolution.
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply13 Dec 2023, 14:21
Official
Hi Gezina. We understand that our team has been in touch and has removed your number incorrectly associated with this record.