DO NOT GO TO AMPATH FOR A TRAVEL COVID TEST!

In mid December I and my family went to Ampath Clinton Hospital branch for Covid 19 test prior to holiday travel. We had been advised by a very efficient Call Centre lady that this would be covered by Medical Aid and the testing branch would not require cash / card payment. This was not the case and immediate payment was required as the branch would not put through the procedure to Discovery. Secondly and much worse, Discivery were initially unable to re-imburse the claim because Ampath did not put the our GP name and Ref No on the Test Result pages and Final Statements as the referring doctor.. Watch out for this, they used a "Jessica Trussler and their own Practice number - why only they know! The Discovery Call Centre Agent (Amy) was great and called twice to request a corrected statement to which Ampath twicw refused. On calling Discovery again I spoke to a very helpful and understanding Supervisor/Manager (Gamba) who assured he would resolve the matter for me from a 'Discovery Good Service' aspect but would be calling Ampath to understand why they did not follow proper procedure. Kudo to Discovery for their efforts (I hope as haven't been re-imbursed yet) but serious condemnation of Ampath for their poor service and process for the Covid19 Travel testing aspect. Mike B