Dismissive accounts team who cannot feedback on inquiries

I am infuriated with Ampath accounts and how they treated my query regarding an additional charge to my account. Because I know my medical aid funds for pathology was exhausted, I made sure I paid cash and settled my account in full. I also didn't want a scenario where I would be harassed for payment.

2 months later, I received a statement from Ampath stating that I had an outstanding balance of R958. As I mentioned in the several phone calls and emails, I had settled my account in full and I did not know where this amount came from. To which the accounts team kept saying that I should refer to my statement. (Could they not understand that I am querying what was in my statement!?) I have copies of my invoices and quotes and the additional tests did not reflect on these so where is it that Ampath was getting these numbers. I also know that I had only done a synacthen simulation test, I did not draw any other bloods on that specific date on the statement. The accounts team were completely dismissive and eventually wrote a false narrative on my account saying I refused to pay and handed me over to debt collectors.

I visited the Milpark branch to do a repeat synacthen simulation which I unfortunately can only do with a Doctor registered with Ampath. I queried my account with the nurses there and showed them everything. They also could not understand where the additional amount came from as they saw my invoice copies and the statement which did not match. When they looked up the system, they saw that additional tests were requested by my doctor the day after my tests. This explained it and I immediately settled the account.

However, I had to be harassed and denied my simple request for the accounts team to investigate the additional amount as I knew I had not done additional tests. Maybe it was a mix up with another patient. If your accounts department can't assist with a simple query, i.e. explain that there is an additional amount due to a request by the doctor, maybe you need to reconsider how your business operates.

I swear that I will never walk into an Ampath branch again! Whilst the nurses at Milpark are lovely and were incredibly helpful with my enquiry, your accounts team do not value customers, are rude and dismissive and have not customer service s****s. I am making it my mission to let everyone I know how you dealt with me. My bloods cost me at least R7,000 a year. I promise that you will never get a cent from me. I will even forgo my synacthen simulation test just because I have to do it with Ampath.

I would also suggest that you have a look on hello peter and other online sites to see how many other people your accounts department have infuriated. (infuriated being a politically correct word).