PV
Petra V

1 reviews | Active since Mar 2010

16 Jun 2023, 16:02

*********** debtors clerk - Ampath

I accidentally paid R2000 into Ampath account while I had no outstanding payment to them, on the 25th May 2023. I thought it was done to Pathcare but they immediately corrected me. I then sent the proof of payment from FNB to them and explained the situation. All I want is my money that I paid to them, accidentally. It is almost a month and they are still trying to stall the payment. This debtors is ***********, as she can not even read her bank statement.

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Replies (4)
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply19 Jun 2023, 09:36
Official
Hi Petra. Our sincere apologies for this experience, but thank you for bringing it to our attention as all feedback provides valuable information on how we can improve our service. We will escalate this now to the relevant team for support and resolution.
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply21 Jun 2023, 10:57
Official
Hi Petra. We understand that the team has managed to locate the payment and that they have been in touch to advise that your refund is being processed.
PV
Petra V's update11 Jul 2023, 20:59
Reviewer Update
I would like to compliment Maritha de Swart and her debtors team for resolving this problem. I received my money back in my account. Thank you!!
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply17 Jul 2023, 09:13
Official
Hi Petra. Thanks for getting back to us and for letting us know that your refund has been received.