COMPLETELY CARELESS

CALLED MY MEDICAL TO STATE THAT MY WIFE’S BLOOD TESTS WERE BILLED INCORRECTLY, THEY WERE BILLED UNDER NORMAL TESTS INSTEAD OF TESTS DONE AT CONFIRMATION OF PREGNANCY. THE MEDICAL AID GAVE THE CORRECT ICD10 CODE TO BE USED. I CALLED AMPATH TO HAVE THAT RESOLVED ASAP AS WE NEED TO ACCESS THOSE FUNDS AND WAS TOLD THEY WOULD ONLY ACCEPT THE INSTRUCTIONS VIA EMAIL. I FOLLOWED UP WITH THE EMAIL AND GOT A RESPONSE FROM TEBOGO MATHATHO, I THINK THIS WAS THE SAME PERSON THAT ORIGINALLY ANSWERED MY CALL, STATING I NEED TO OBTAIN THE CODE FROM MY MEDICAL AID. I REITERATED THAT I HAD ALREADY PROVIDED THE CODE ON MY ORIGINAL E-MAIL TO WHICH THEY REP**** STATING YOU NEED A TREATMENT PLAM OR DOCTOR’S MOTIVATION LETTER WITH THE CODES ON IT. I NEED THIS RESOLVED AS A MATTER OF URGENCY AS THOSE FUNDS NEED TO BE ALLOCATED ELSEWHERE.