Blood bank disaster

I was there on the 14th March 2025 for cholesterol test. The young lady was very gentle and polite did not even feel the ***** of the needle never even had a blue mark not like the other lady that pinched the vein to catch the vein as my veins fall flat. I had a big black golf ball for a month in December 2024. But on the 20th of March my doctor contact me with results only to find out my results where somebody else result. I telephone 19 times to get my results only to have my calls stopped on the 4th ring. I received 3 calls from them over the day which as I was busy with other doctors and could not take their calls so I missed them. This is a disgrace as I done my best to get hold of them when I saw the missed calls. Now I have to waste more petrol to go so they can turn me into a pin cushion again. I did not sign up to be a learning target for them. The one that made the golf ball was a white lady very unpleasant. Totally unacceptable for a 73 year old to be treated like a target to practice