Billing Mess - X***

Went for tests on 24 April 2025. I am a Discovery Medical Aid member as well as a Unity health medical insurance member.

Tests were originally requested on the unity form (thry have their own form) but the remainder of the tests were just hand written at the bottom I explicitly told them these have to go to Discovery.

They said no problem... This has now become a literal nightmare, and what's even worse I had the same type of problem last year.

Billing is a nightmare and Ampath doesn't return my calls and emails that I follow up with regarding the matter.

I went for more tests in June, Discovery paid their portion I paid mine.

After months of explaining, in July I laid a formal complaint that no one is taking serious and my follow up emails are being ignored. I just het an automated response to say they will follow up in 2 business days still nothing.

A month later I get a response saying I must pay what I owe and that is it.

I am not accepting this and told them as much, then I get a final demand demand letter I message accounts again and get the same 2 days message again. I call I get sent from one person to the next

It's been another week it's now been 6 months.

If ampath resolves the billing error they will get paid, I mean I have paid accounts after the service date of the one with the issue.

I work in the medical industry with billing and coding I even consulted a billing specialist and still ampath won't get back to me