Bad service

At the beginning of June, I was required to undergo another round of blood tests due to my initial samples being compromised as a result of improper transportation. Following my second test, Ampath promptly issued an invoice, as my medical aid did not cover the full amount.

Approximately two weeks later, I received a message indicating that I may be eligible for a refund and was requested to send all relevant documentation (proof of payment, invoice, etc.) to ***, which I did without delay.

However, to date, I have not received any confirmation of receipt, nor have I received the refund. This lack of communication and follow-through is highly disappointing and unacceptable