Bad attitude and unhelpfull

I went in at 8.00am to have a cholesterol blood test as i am seeing my cardiologist on thursday for my annual check up. I have been doing this for many years. I was told that i needed a doctors referral. I then went to the doctors reception and asked to see my GP but he wasnt in yet. The doctors receptionist was helpfull and she phoned the GP who said that ampath must phone him on a number he gave. I went back to ampath and told her to phone the doctor but she refused saying it was a sms number. I again went back to the drs receptionist and she came with me to ampath and told her to phone the dr as she had just spoken to my dr. Tebogo reluctantly did then phone my dr and he gave her the go ahead for test. I told Tebogo that i was going to put in a complaint as her attitude was unaceptable and she told me to go right ahead. I will never use ampath ever again. I did complain to ampath regional manager as well.I would have thought that ampath should try and help but NO. They only messed me around and at 70yrs of age this is not pleasant.