Arrogant and ***********

My husband and I had our Covid tests done together. Mine was ready within 24hours as promised. His was missing and after several phone calls it was established that it hasn’t been processed yet. When we did the tests we explained that we required it to cross the border the next day and the lady confirmed that we would definitely receive it within 24 hours. When we phoned to find out when it would be ready, the disrespectful answer was that it usually takes 48hours. Needless to say, just another company that doesn’t care - as long as you have paid your R850 per test, they are entitled to mess you around without even trying to assist. Arrogant and greedy.

This was done at the Montana branch in Pretoria.