GL
Gregory L
1 reviews | Active since Sept 2020
15 Nov 2024, 16:57
******** and unreliable
This is the most ******** and unreliable service provider I have ever seen.
I pointed out to them when the claim was submitted that they claimed against the incorrect dependent code and thats why the medical aid rejected the claim and 3 months later after many emails back and forth it is still not sorted out.
The cherry on the cake is today they phone to speak to the newborn child who was the patient regarding the account.
I mean really. Just do your job.
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Replies (3)0
Replies (3)
Ampath Laboratories (Pty) Ltd's replyOfficial
21 Nov 2024, 07:57Dear Mr de Lange
Our sincere apologies for this experience. We will escalate now to the relevant team to investigate
Our sincere apologies for this experience. We will escalate now to the relevant team to investigate
Ampath Laboratories (Pty) Ltd's reply21 Nov 2024, 07:57
Official
Dear Mr de Lange
Our sincere apologies for this experience. We will escalate now to the relevant team to investigate
Our sincere apologies for this experience. We will escalate now to the relevant team to investigate
GL
Gregory L's updateReviewer Update
04 Dec 2024, 11:42So since a so called manager phoned me I was told that you will investigate and call me back. To date no call back has been received.
Seeing that you only submitted the claims correctly after 3 months and the medical aid actually paid you now, I wish you could use the same energy which you used to harass me to say you apologise for your mistake and you received your payments from the medical aid.
I hope this business can see their service failures from bottom to top. Must we question the integrity of your testing as well?
I will make a point out of it to ask any hospital or doctor to use lancet when i consult.
Seeing that you only submitted the claims correctly after 3 months and the medical aid actually paid you now, I wish you could use the same energy which you used to harass me to say you apologise for your mistake and you received your payments from the medical aid.
I hope this business can see their service failures from bottom to top. Must we question the integrity of your testing as well?
I will make a point out of it to ask any hospital or doctor to use lancet when i consult.
GL
Gregory L's update04 Dec 2024, 11:42
Reviewer Update
So since a so called manager phoned me I was told that you will investigate and call me back. To date no call back has been received.
Seeing that you only submitted the claims correctly after 3 months and the medical aid actually paid you now, I wish you could use the same energy which you used to harass me to say you apologise for your mistake and you received your payments from the medical aid.
I hope this business can see their service failures from bottom to top. Must we question the integrity of your testing as well?
I will make a point out of it to ask any hospital or doctor to use lancet when i consult.
Seeing that you only submitted the claims correctly after 3 months and the medical aid actually paid you now, I wish you could use the same energy which you used to harass me to say you apologise for your mistake and you received your payments from the medical aid.
I hope this business can see their service failures from bottom to top. Must we question the integrity of your testing as well?
I will make a point out of it to ask any hospital or doctor to use lancet when i consult.
Ampath Laboratories (Pty) Ltd's replyOfficial
24 Dec 2024, 09:53Good day
According to our records, this issue has been resolved.
Enjoy the rest of your festive season.
According to our records, this issue has been resolved.
Enjoy the rest of your festive season.
Ampath Laboratories (Pty) Ltd's reply24 Dec 2024, 09:53
Official
Good day
According to our records, this issue has been resolved.
Enjoy the rest of your festive season.
According to our records, this issue has been resolved.
Enjoy the rest of your festive season.