RB
Rene B
1 reviews | Active since Nov 2016
28 May 2024, 11:38
Ampath/Vericredit bullying
I have been receiving threatening calls sms’, and emails of legal action from Vericred on a daily basis on behalf of Ampath. They erroneously claimed for test for another person against my medical scheme. When I try to expalin the situation to each of the agents calling me, the answer is that it is my problem to sort out. I eventually got through to Ampath and explained the situation. I asked if they check the medical scheme card and make a copy. The answer was, yes normally. The agent then asked me to confirm the patients details, which I said I can’t do without permission. She responded that it that case, Vericred will keep on harassing me. What do I do now?
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Replies (2)0
Replies (2)
Ampath Laboratories (Pty) Ltd's replyOfficial
04 Jun 2024, 09:20Dear Rene,
Our sincere apologies for this experience. Let us escalate this to the relevant team for further support and resolution.
Our sincere apologies for this experience. Let us escalate this to the relevant team for further support and resolution.
Ampath Laboratories (Pty) Ltd's reply04 Jun 2024, 09:20
Official
Dear Rene,
Our sincere apologies for this experience. Let us escalate this to the relevant team for further support and resolution.
Our sincere apologies for this experience. Let us escalate this to the relevant team for further support and resolution.
RB
Rene B's updateReviewer Update
23 Aug 2024, 08:19Dear Ampath, you have not sorted the matter out. Vericred still phones us 5 times a day despite the fact that we have now supp**** them with the correct patient’s contact detail. It is extremely disruptive to get these many calls a day and to have to explain the situation over and over again. Please get your house in order. Your inability to resolve a simple matter such as this says a lot about your credibility as a company and it makes me wonder if we can trust any of the test results you share with healthcare professionals. My recommendation to all consumers is to please insist that your healthcare provider refer you to Lancet.
RB
Rene B's update23 Aug 2024, 08:19
Reviewer Update
Dear Ampath, you have not sorted the matter out. Vericred still phones us 5 times a day despite the fact that we have now supp**** them with the correct patient’s contact detail. It is extremely disruptive to get these many calls a day and to have to explain the situation over and over again. Please get your house in order. Your inability to resolve a simple matter such as this says a lot about your credibility as a company and it makes me wonder if we can trust any of the test results you share with healthcare professionals. My recommendation to all consumers is to please insist that your healthcare provider refer you to Lancet.