AMPATH REFUSING TO CORRECTLY SUBMIT AN ACCOUNT

I have an account woth Ampath. They claimed from my savings account, which is depleted, however the test will be covered under my maternity benifit. I have sent then the ICD10 code that needs to be used, however they are refusing to amend and resubmit as they want confirmation from the medical aid. I sent a whole thing showing what is covered under my maternity benifit, and highlighted the tests to make it easy. They still refuse. They request a care plan from the nedical aid showing the code and what is covered. I phoned my medical aid and they advised they do not have anything like that to send me. Ampath has no customer service and puts the patient in the middle. They can just pick up a phone, do their jobs and phone the medical aid to ask for it themselves. I wil never ever use them again!