LR
Leon R
1 reviews | Active since Jul 2011
29 Oct 2021, 09:11
AMPATH : POOR SERVICE FROM THE ACCOUNTS DEPARTMENT
Hi, I had a stroke so I am having trouble communicating via phone. I accidentally paid an old account via SnapScan. I followed up with SnapScan, they said the money is with the service provider (Ampath).
On the 1st of October I paid R 1137.10 to Ampath on account no G***. Realising that, I paid the balance of this account, N*** to Ampath.
This has resulted in the amount that I paid to Ampath via SnapScan of R 1 137.10 being allocated in the incorrect account.
Somehow the personnel that have been assisting me on this matter seem to not understand the problem. I said refer me to your supervisor, and the person said, please give me details of your complaint, while the whole e-mail trail was available to him.
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Replies (2)
Ampath Laboratories (Pty) Ltd's replyOfficial
24 Nov 2021, 16:51Hi Leon. Apologies that this has been your experience and thank you for bringing it to our attention as it gives us information for areas of improvement. We have escalated your review to the relevant team for investigation and look forward to bringing you feedback.
Ampath Laboratories (Pty) Ltd's reply24 Nov 2021, 16:51
Official
Hi Leon. Apologies that this has been your experience and thank you for bringing it to our attention as it gives us information for areas of improvement. We have escalated your review to the relevant team for investigation and look forward to bringing you feedback.
Ampath Laboratories (Pty) Ltd's replyOfficial
25 Nov 2021, 09:22Hi Leon. We understand that the team has been in contact, that the account allocations have been confirmed and that the issue is now resolved. Thank you for your patience.
Ampath Laboratories (Pty) Ltd's reply25 Nov 2021, 09:22
Official
Hi Leon. We understand that the team has been in contact, that the account allocations have been confirmed and that the issue is now resolved. Thank you for your patience.