Ampath poor service

As a patient with a chronic illness, I have spent (and am still spending) a lot on Ampath blood services through my medical aid. I thus expect courteous services from this laboratory. Today at the Groenkloof Hospital, the desk clerk Corinda van Blerk could hardly look up from her social media phone page to help me. It was only when took down her name that her attitude changed slightly. On the other hand, newbie Sr Valerie Wiese was the epitome of friendliness and professionalism. I hope Ampath would train its staff as this is not the 1st incident that I have experienced at a different branch.