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Alvin R
1 reviews | Active since Sept 2021
14 Nov 2023, 09:35
AMPATH - ****MERS IN ACCOUNTS DEPARTMENT
Generating ****/false statements and asking for payments with threats to hand over to debt collectors. No previous notifications provided but out of the blue an email is sent of balance outstanding that was paid my the medical aid. They did the same with covid testing were PCR tests were paid in cash and they sent invoices demanding payment.
Helpful (0)
Replies (7)0
Replies (7)
Ampath Laboratories (Pty) Ltd's replyOfficial
14 Nov 2023, 09:55Hi Alvin. Our sincere apologies for this experience, but thank you for bringing it to our attention as all feedback provides valuable information on how we can improve our service. Please do supply an account number and/or reference number relating to this issue so that we may escalate it to the relevant team and put them in touch with you for assistance and resolution.
Ampath Laboratories (Pty) Ltd's reply14 Nov 2023, 09:55
Official
Hi Alvin. Our sincere apologies for this experience, but thank you for bringing it to our attention as all feedback provides valuable information on how we can improve our service. Please do supply an account number and/or reference number relating to this issue so that we may escalate it to the relevant team and put them in touch with you for assistance and resolution.
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Alvin R's updateReviewer Update
14 Nov 2023, 10:01Thanks for your reply, please read the review carefully and you should figure out that its your accounts department. Ref. No X***.
Seems others have similar experiences and your accounts department is commiting an offence with incorrect accounting.
Seems others have similar experiences and your accounts department is commiting an offence with incorrect accounting.
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Alvin R's update14 Nov 2023, 10:01
Reviewer Update
Thanks for your reply, please read the review carefully and you should figure out that its your accounts department. Ref. No X***.
Seems others have similar experiences and your accounts department is commiting an offence with incorrect accounting.
Seems others have similar experiences and your accounts department is commiting an offence with incorrect accounting.
Ampath Laboratories (Pty) Ltd's replyOfficial
14 Nov 2023, 10:08Hi Alvin. Thanks for the additional information, which we will share with the relevant team so that they can get in touch and assist in resolving your issue.
Ampath Laboratories (Pty) Ltd's reply14 Nov 2023, 10:08
Official
Hi Alvin. Thanks for the additional information, which we will share with the relevant team so that they can get in touch and assist in resolving your issue.
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Alvin R's updateReviewer Update
15 Nov 2023, 10:44Your team member contacted me saying that the medical aid reversed the payment so now I owe, this happened in April. Medical aid didnt inform me of this and took ampath almost 7 months to realize this. There is something fishy happening. Lancet is the way to go.
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Alvin R's update15 Nov 2023, 10:44
Reviewer Update
Your team member contacted me saying that the medical aid reversed the payment so now I owe, this happened in April. Medical aid didnt inform me of this and took ampath almost 7 months to realize this. There is something fishy happening. Lancet is the way to go.
Ampath Laboratories (Pty) Ltd's replyOfficial
16 Nov 2023, 11:33Hi Alvin. We understand that the advice regarding reversal of the partial payment by the medical aid was only received on 31 October 2023. Please do check in with the medical aid on your side and let us know.
Ampath Laboratories (Pty) Ltd's reply16 Nov 2023, 11:33
Official
Hi Alvin. We understand that the advice regarding reversal of the partial payment by the medical aid was only received on 31 October 2023. Please do check in with the medical aid on your side and let us know.
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Alvin R's updateReviewer Update
20 Nov 2023, 11:03Can you explain why after almost 7 months, medihelp has reversed the payment from your acount. How is this allowed? It was not in a few days or weeks but months. You should have let them handle this debt rather that allowing the payments to be reversed and now you claiming from me. Sort this out with the medical aid provider, they made an error, its not the cleints fault (me). Medical care in the country is scary with companies like yours doing wierd claims.
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Alvin R's update20 Nov 2023, 11:03
Reviewer Update
Can you explain why after almost 7 months, medihelp has reversed the payment from your acount. How is this allowed? It was not in a few days or weeks but months. You should have let them handle this debt rather that allowing the payments to be reversed and now you claiming from me. Sort this out with the medical aid provider, they made an error, its not the cleints fault (me). Medical care in the country is scary with companies like yours doing wierd claims.
Ampath Laboratories (Pty) Ltd's replyOfficial
20 Nov 2023, 15:40Hi Alvin, unfortunately we can't explain the situation insofar as your medical aid is concerned, but we do understand your frustration. According to our Terms and Conditions, the patient is held liable for any shortfalls not covered by the medical aid.
Ampath Laboratories (Pty) Ltd's reply20 Nov 2023, 15:40
Official
Hi Alvin, unfortunately we can't explain the situation insofar as your medical aid is concerned, but we do understand your frustration. According to our Terms and Conditions, the patient is held liable for any shortfalls not covered by the medical aid.