AMPATH LUDICROUS ACCOUNT

An account dated September 2023 is made available to us in July 2025. According to them, they could not reach us from October 2023 to June 2025. Now the account is handed over to the lawyers with an amount of R2000. This seems like a money making scheme. They put your file aside for a whole year then come back to you later and say the account has accumulated interest from the calls and emails they were making and couldn't reach you. My question is, for an inpatient, there is always a hospital information sheet, where we put details of the patient/guarantor and next of kin. In this case I was never contacted as the next of kin, they insist that they contacted my husband (being the patient) and he never responded. Had they even cared to look at the icd10, they would understand what kind of patient they dealing with. Now a year later the amount has gone up, and our medical aid has advised that this outstanding amount was not because the icd10 code was a med aid exclusion as they say, but it was because Ampath overcharged and did not use medical aid rates. So this was suppose to be written off. This is not fair on patients/clients as there is now 3 sides of the story, ampath, fedhealth and their lawyers. We are disappointed in the manner Amphath treated this matter. We will make sure that going forward upon any admission for our family that no casualty doctor will use this lab for us (we have the right).