IP
Ian P

1 reviews | Active since Nov 2021

24 Nov 2021, 17:20

Ampath Laboratories

I recently went to Parklands Hospital where Ampath carried out various laboratory tests. One particular test 'Biofire" is not covered by Discovery Medical Aid, which they know. The procedure being, I received from Ampath at Parklands, is the advise the Doctor, who in turn advises the patient that the 'Biofire test is for his personal account, as the medical aid have not approved the 'Biofire Tests', which cost R3595.60. I did not give Ampath Laboratories permission, nor was I advised by the Doctor. They carried out the 'Biofire tests without following their own procedures . The Ampath Accounts division have been harassing me to pay and further more the have handed the debit over to Varicredit to collect. I have it on tape from Ampath Laboratories at Parklands the procedure to be followed. At no time did I give Ampath Laboratories permission to carry out the 'Biofire tests' , the test were not authorised by me.

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Replies (2)
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply24 Nov 2021, 19:15
Official
Hi Ian. Thank you for bringing this to our attention as it provides valuable information to us on areas for improvement. We will refer your review to our Area Manager for investigation and will provide feedback soonest.
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply30 Nov 2021, 14:03
Official
Hi Ian. Thank you for your patience while an investigation into your review was undertaken. We have been advised that the account will be withdrawn from Vericredit and that the balance will be written off.