AMPATH GARDEN CITY - Terrible Service

GOOD DAY,

I TOOK MY SON FOR A BLOOD TEST YESTERDAY AT AMPATH GARDEN CITY CLINIC. HE IS ONE AND A HALF. IT WAS A TERRIBLE EXPERIENCE. THE FIRST LAB PHLEBOTOMIST POKED HIM REPEATEDLY ON ONE ARM SAYING HIS VEINS ARE TOO THIN. OFCOURSE THEY ARE THIN HE IS AN INFANT. THEN THEY SWITCHED TO THE OTHER ARM AND THE SAME HAPPENED. EVENTUALLY THEY SWITCHED THE NEEDLES AND ANOTHER LADY TOOK OVER. SHE MANAGED TO FIND HIS VEIN. MY CONCERN IS THAT HIS ARMS ARE SO BRUISED THIS MORNING. IT WAS NOT A GOOD EXPERIENCE. The MOST SKILLED SHOULD HANDLE INFANTS.

THIS IS NOT THE FIRST CASE OF NEGLIGENCE AT THIS BRANCH. MY BROTHER PREVIOUSLY CAME FOR A BLOOD TEST ABOUT A YEAR AGO AND THE LADY WHO TOOK HIS BLOOD RUPTURED HIS VEINS. HE HAD TO VISIT A DOCTOR AS HE WAS SO SEVERELY BRUISED AND HE COULD NOT MOVE HIS ARM. IT TOOK TWO WEEKS TO HEAL. I AM EXTREMELY DISAPPOINTED AS MY PAEDIATRICIAN RECOMMENDED THIS LAB. PLEASE CAN YOU GET EFFICIENT PEOPLE TO DO THEIR JOBS. I WILL NOT MAKE USE OF THIS FACILITY AGAIN.

KIND REGARDS, ZAAKIRA YUSUF ***