Ampath does want to send claim to the correct medical iad

Good day

I would like to lay a complaint regarding this company. I gave birth to my daughter in March 2019. My partner and I decided to put our daughter in both our medical aids. We were advised a few days later that it was not legally allowed to be in 2 medical aids at the same time. All claims that were sent to my medical were reversed and we decided to keep my daughter in my partner's medical(Bankmed). A few days later I was discharged from Dr SK Matseke Memorial Hospital and kept getting calls from a lady by the name of MaryAnne. I advised her to send all claims to Bankmed as I have taken my daughter out of my Libcare Medical Aid. She agreed and sent an SMS to confirm that all claims will be sent to Bankmed. All the other claims concerning my daugher were paid successfully by Bankmed but I have been having problems with Ampath ever since. I have been getting calls and busy telling them the same thing. Its been two years now and they are telling me the claim is old and I have to pay it myself. They have been debitting my account but I have been telling them tom send the claim to Bankmed. I would like to be reimbursed all the bank charges I have incurred during the time because i have lost my job and they do not want to send the claim where it is supposed to go. Please assist as i have been singing this song for a longtime now and they have even handed over the account to Vericred Collections