Ampath Collection Department - absolutely rude !!

Ampath's Collection department (based in Durban) - rudest employee ever. I'm an owner of a company and know what it's like to have outstanding invoices, however when I contact my clients for due payment ;

1. I speak to them with respect and not like they're ********* 2. I find out why there has been a delay in payment (to consider peoples circumstances - as in my case where we were involved in a vehicle accident and my child was born prematurely. This has resulted in us receiving so many bills for services we weren't even aware of) 3. I gladly resend the invoice when the client requests ( in Ampath's case , the lady informed me that they've already sent the invoice and that I need to pay my bill before I get handed over)

I highly recommend that Ampath invests more time in training their collection department on how to collect and speak to clients.

The last thing I need to deal with after our traumatic experience is rude staff who are inconsiderate about "life". I almost lost my life, including my child's and would have appreciated a bit more consideration and her asking 1. if I've received the invoice and 2. the reason to the late payment.

I mentioned that I haven't received their bill and asked her to resend it to me. She responded that they have already sent it to me before and therefore I already have it.

Please explain to me how am I supposed to do my part in paying or making arrangements when she's not willing to resend the statement or bill ?

I'm utterly disgusted with Ampath and really hope I never have to make use of their services again.