IM
Iva M

1 reviews | Active since Jun 2021

16 Sept 2024, 18:59

Ampath Blubird- what a disgrace

1.0 (1) Pathologist in Johannesburg Overview Reviews Photos About Google review summary 5 4 3 2 1 1.0 (1) Reviews Sort by Most relevant Newest Highest Lowest Iva M 5 reviews·1 photo When you've lived in the area for 25 years, and everyone at the medical centre knows you, at least a little sympathy is expected. I was at Blubird yesterday and I felt sick. I decided that instead of passing …More 1 Iva M 5 reviews·1 photo When you've lived in the area for 25 years, and everyone at the medical centre knows you, at least a little sympathy is expected. I was at Blubird yesterday and I felt sick. I decided that instead of passing out in the corridor, it was better to lie on the bed in Ampath's room (the door was open and there was no one on the bed). I am well known at the medical centre because I am a patient of the doctors. Samantha Naidoo began to grumble that i could not go in like that and lying down on the bed. Yes! I get that and believe me, I wouldn't go in and lay on the bed if I was feeling ok. She and sister Beatie saw me I was pale and not well. Samantha Naidoo continued to complain about how "what I had done was wrong", after which I stood up, and then slowly walked out of this not-so-empathic office. I went back today to get her (Samantha)name and remind her how unhelpful and rude she was yesterday ,just to get same indifferent and rude attitude. She sure doesn't know how to interact with patients, and wouldn't help anyone. She'd rather sit at her desk and do nothing. I am very disappointed with this Ampath branch, and although the doctors are at the highest level, I will have to use another laboratory and not theirs. I was expecting a little empathy from a medical nurse...obviously she isn't for this job.

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Replies (1)
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply26 Sept 2024, 09:30
Official
Dear Iva

 Our sincere apologies for this experience but thank you for bringing it to our attention as all feedback provides valuable information on how we can improve our service. We will escalate this to the relevant team for support