KM
Kopano M
1 reviews | Active since Feb 2020
04 Dec 2021, 11:36
Ampath App and Staff Member treatment
I just called Ampath Laboratories Customer Line *** at 10h58am. An unidentified male staff member picked up my call
The reason for my call was simply to find out why my Covid Results posted on the Ampath App in Afrikaans not English
Then the Staff Member started laughing at me. When I asked him why he was laughing his answer was I dont know how the system works and dropped the phone
He refused to give out his name and dropped the call
Why does Ampath not post Results in English? Then whats point of asking all non Afrikaans to register on their App
Is this how they treat their staff to talk to Patients?
KM ***
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Ampath Laboratories (Pty) Ltd's replyOfficial
06 Dec 2021, 13:52Hi Kopano. Thank you for sharing this with us as it provides valuable information for areas of improvement. Unfortunately, a logging error was responsible for your results being posted in Afrikaans on the App. We apologise and our central Client Services team will sort out the log and will shortly email through your results to you in English. We will further escalate the handling of your call to *** for investigation and action.
Ampath Laboratories (Pty) Ltd's reply06 Dec 2021, 13:52
Official
Hi Kopano. Thank you for sharing this with us as it provides valuable information for areas of improvement. Unfortunately, a logging error was responsible for your results being posted in Afrikaans on the App. We apologise and our central Client Services team will sort out the log and will shortly email through your results to you in English. We will further escalate the handling of your call to *** for investigation and action.