Ampath Accounts Team Doesn't Help

I had a Covid19 test done on Wednesday 10 February. Called the accounts department two days later so I could get an invoice, as that is needed to claim reimbur*****t from my medical aid. After being put on hold forever, I spoke to an agent who said he would email the invoice to me. Nothing.

Called again, was put on hold AGAIN, and told the system showed that the invoice had been sent to me, but still nothing on my side. The agent I was speaking to said she had sent it again, but still nothing.