FL
Frans L

1 reviews | Active since May 2020

16 Nov 2021, 16:38

Ampath

I got a problem with my Ampath account. The first thing I got the Ampath app on my phone so when I visit the the Ampath lab for my three monthly samples with in 2 days I get the results on my phone but some how I got two accounts with no results. The one was a year ago know I got threads from vericredit that I was hand over a year ago but I forward the my proof of payment and contacted the lab as well, I paid the amount because it was small and I was just threaded to be blacklisted I asked Ampath for all the documentations and where blood test was done which I didn't receive. The second one is the same talking to my Doctor he mention that a lot of patients are complaining about the ****ky accounts, trying for days to speak to some body at Ampath is just a waste of time .Would appreciate if some body got the e-mail of one of the CEO's.

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Replies (1)
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply24 Nov 2021, 16:39
Official
Hi Frans. Apologies that this has been your experience and thank you for bringing it to our attention as it provides valuable information on how we can improve. We have escalated your review to the relevant team for investigation and will feed back soonest.