Accounts are incompetant and poor

So frustrated. I have been paying Ampath since 2022. They handed me over to Vericredit after an arrangement was in place without my knowledge. I spend 2 months in ICU and had a few acvounts with outstanding amounts. I have been paying this account every month. I got a statement frim Vericredit and to my surprise the have charged me an additional R700 in fees for emails and messages. I pay the money every month into YOUR account. You are now going to do s full recon on this account and you will forwatd Vericredit an update as soon as possible. I will not make one more payment until this issue is resolved. I can not keep paying for something that I dont even know what I am paying for. Because I had a few accounts I used my Id as reference. Surely you would be able to track all those payments.