Absolutely pathetic

This is to demonstrate how useless Ampath’s accounts department is: The facts: My daughter was admitted to Noupoort rehab last November. Sometime after that she was apparently admitted to hospital for some treatment or the other WITHOUT MY KNOWLEDGE! At that time she was still on my medical aid, so the bill should have been paid by Discovery. Now, some six months later, I am sent letters of demand THROUGH THE (just about) NON-EXISTENT SA Post Office for a treatment I knew nothing about. It would not take much of a brain to realise that EVEN if the postal service actually managed to deliver them, that my daughter would not receive them, being in a 12 month rehab programme. As it stands Ampath are extremely lucky that the accounts reached me at all.

Ampath say they tried to contact my daughter but she refused to answer her phone. Why not simply check back to who admitted her? One call to Noupoort would reveal that my daughter has no access to a phone for the duration of her treatment. But that is apparently too much PT for Ampath, it is easier to go the legal route and trust the postal service, than to use more modern methods to send out accounts. Worse still, yesterday I was told that if I gave Ampath my phone number they would try to find a way of me not paying legal fees on a bill that I knew nothing about until a week ago. When I queried this I was told that I/my daughter had been handed over prior to my receiving the account and contacting Ampath. So why not notify the company concerned that it was a mistake. Again too much PT for a company like Ampath. The person dealing with my query is Kashiefa Ismail - ***