TM
Thato M
1 reviews | Active since Aug 2024
29 Aug 2024, 09:54
Long wait for prize
I feel like being send from pillar to post , on 22 July 2024 I was called by Amka’s agent that I have won a competition I have entered. I sent all the required documents, I waited for sometime hoping they were gonna pay me but nothing happened. I then enquired with the agent was told they payment run is Mondays and they were gonna pay me on the 19th August , come 19th August no payment then enquired was told to resend my documents and I did and told they already paid for that week and must expect payment on 26th. Comes 26th nothing came through and no communication
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Amka Products's replyOfficial
29 Aug 2024, 11:54 Dear Thato,
I am writing to apologize for the frustration and inconvenience you have experienced with your query. We understand that you were informed of winning a competition on July 22, 2024, and have yet to receive payment.
I want to start by saying how sorry we are for the lack of communication and assistance you have received so far. It's unacceptable to be sent from "pillar to post" without resolution. Please know that we're committed to making things right.
To better assist you, Lebo Mafitshe will be contacting you either via your cell phone number provided or email so that we can get more information about what competition you entered and get this resolved as soon as possible.
Again, we apologize for the poor experience and appreciate your patience and cooperation. We're here to help and want to ensure that you receive the assistance you deserve.
Thank you for bringing this to our attention.
Amka Products
Consumer Relations Team
I am writing to apologize for the frustration and inconvenience you have experienced with your query. We understand that you were informed of winning a competition on July 22, 2024, and have yet to receive payment.
I want to start by saying how sorry we are for the lack of communication and assistance you have received so far. It's unacceptable to be sent from "pillar to post" without resolution. Please know that we're committed to making things right.
To better assist you, Lebo Mafitshe will be contacting you either via your cell phone number provided or email so that we can get more information about what competition you entered and get this resolved as soon as possible.
Again, we apologize for the poor experience and appreciate your patience and cooperation. We're here to help and want to ensure that you receive the assistance you deserve.
Thank you for bringing this to our attention.
Amka Products
Consumer Relations Team
Amka Products's reply29 Aug 2024, 11:54
Official
Dear Thato,
I am writing to apologize for the frustration and inconvenience you have experienced with your query. We understand that you were informed of winning a competition on July 22, 2024, and have yet to receive payment.
I want to start by saying how sorry we are for the lack of communication and assistance you have received so far. It's unacceptable to be sent from "pillar to post" without resolution. Please know that we're committed to making things right.
To better assist you, Lebo Mafitshe will be contacting you either via your cell phone number provided or email so that we can get more information about what competition you entered and get this resolved as soon as possible.
Again, we apologize for the poor experience and appreciate your patience and cooperation. We're here to help and want to ensure that you receive the assistance you deserve.
Thank you for bringing this to our attention.
Amka Products
Consumer Relations Team
I am writing to apologize for the frustration and inconvenience you have experienced with your query. We understand that you were informed of winning a competition on July 22, 2024, and have yet to receive payment.
I want to start by saying how sorry we are for the lack of communication and assistance you have received so far. It's unacceptable to be sent from "pillar to post" without resolution. Please know that we're committed to making things right.
To better assist you, Lebo Mafitshe will be contacting you either via your cell phone number provided or email so that we can get more information about what competition you entered and get this resolved as soon as possible.
Again, we apologize for the poor experience and appreciate your patience and cooperation. We're here to help and want to ensure that you receive the assistance you deserve.
Thank you for bringing this to our attention.
Amka Products
Consumer Relations Team