I thought the product was acting up or had done something but the service what even worse that losing the amount I spent on that product

I would like to start by saying I am not happy with the service I received when I complained and how the whole situation was handled, I wrote down the issues that I had with the mum Roll on the amount of money that went to waste when I purchased this product and let keep in mind that I am a student and seeing the product being on special was a bonus for me but I had to throw away some of roll ons that I had because they had a leakage which was just so disappointing and what just annoys me is the fact that the company was to quick to fetch the product but I had to wait for a week to get a respond and only to get reimbursed such a crazy amount and it is not even about the amount I received but the treatment I got and the service I got when I was talking to one of the agents that was in charge of this whole thing and the late response that I would get with the amount I received I can definitely buy another roll on buy that just not the case, mum Roll on is definitely student friendly but it's definitely no longer worth it anymore and the person that I was talking to just made the whole situation unpleasant for me. I have been using products from Amka my whole life and it made sense for me to continue using them even in varsity but now I am starting to question myself it it's worth it, I will just stick to what I know and won't bother myself to purchase new products that will be produced by the company so that I don't ever find my self I this situation and I would definitely not recommend to my fellow students rather safe than sorry.