PK
Prudence K
1 reviews | Active since Oct 2019
27 Jan 2022, 12:58
Hair moisturizer actuator
Sofn'free castor oil hair spray always jams in the actuator after spraying 5times and this is the second bottle I hv experienced such an issue. I always open it up en check if there is nothing jammed there then it will only spray once en jam once again, this is ridiculous for the amount of money we pay for this product esp after so many years of relaxing en using yo hair moisturizers, I am logging this complain 4the second time hopefully on this platform- u will loose loyal clients for lack of response on attending to your customer complains, your quality staff should do a better job in attending to complaints or jst be fired!
Helpful (0)
Replies (2)0
Replies (2)Amka Products's replyOfficial
25 Jul 2022, 16:44Afternoon Prudence,
I am Deona the Consumer Relations Managers. Please accept my apologies for any inconvenience caused in this matter.
If it is convenient to you can I ask if you mind contacting me directly on *** or provide me with your contact details so that I can make contact with you to attend to this matter immediately.
In regards to logging the complaint before is it possible to confirm on which platform you logged the complaint so that we can start investigating from our side why you were not assisted.
Kind Regards
Deona
I am Deona the Consumer Relations Managers. Please accept my apologies for any inconvenience caused in this matter.
If it is convenient to you can I ask if you mind contacting me directly on *** or provide me with your contact details so that I can make contact with you to attend to this matter immediately.
In regards to logging the complaint before is it possible to confirm on which platform you logged the complaint so that we can start investigating from our side why you were not assisted.
Kind Regards
Deona
Amka Products's reply25 Jul 2022, 16:44
Official
Afternoon Prudence,
I am Deona the Consumer Relations Managers. Please accept my apologies for any inconvenience caused in this matter.
If it is convenient to you can I ask if you mind contacting me directly on *** or provide me with your contact details so that I can make contact with you to attend to this matter immediately.
In regards to logging the complaint before is it possible to confirm on which platform you logged the complaint so that we can start investigating from our side why you were not assisted.
Kind Regards
Deona
I am Deona the Consumer Relations Managers. Please accept my apologies for any inconvenience caused in this matter.
If it is convenient to you can I ask if you mind contacting me directly on *** or provide me with your contact details so that I can make contact with you to attend to this matter immediately.
In regards to logging the complaint before is it possible to confirm on which platform you logged the complaint so that we can start investigating from our side why you were not assisted.
Kind Regards
Deona
Amka Products's replyOfficial
26 Jul 2022, 11:04Morning Prudence,
I am just following up on the above comment left by you.
Please don't hesitate to contact me so that we can assist with the issue at hand.
Kind Regards
I am just following up on the above comment left by you.
Please don't hesitate to contact me so that we can assist with the issue at hand.
Kind Regards
Amka Products's reply26 Jul 2022, 11:04
Official
Morning Prudence,
I am just following up on the above comment left by you.
Please don't hesitate to contact me so that we can assist with the issue at hand.
Kind Regards
I am just following up on the above comment left by you.
Please don't hesitate to contact me so that we can assist with the issue at hand.
Kind Regards
