1 reviews | Active since Jan 2017
Faulty pump
<p>I purchase the exfoliater at Randpark Ridge Dischem two weeks ago, I contact celltone customer care via email Shakeela rep**** admitting that they are having issues with the pump action and are in the process of changing the packaging, unfortunately for me I did not keep my receipt. However I do have CELLTONE's product at hand, and they are unwilling to replace the product!!</p>
hi, we do apologise, but there is a procedure to follow, we will gladly replace you with a new bottle, some customers gladly go back to the store and get a new receipt printed. as a company this is our procedure before replacing you with a new one. If you cannot get a print out all you need to do is inform us what date was the purchase made, and we will do the best we can to help you receive a new one, all this information is necessary for company records. Hence the reason we ask for a receipt.
Best regards,
hi, we do apologise, but there is a procedure to follow, we will gladly replace you with a new bottle, some customers gladly go back to the store and get a new receipt printed. as a company this is our procedure before replacing you with a new one. If you cannot get a print out all you need to do is inform us what date was the purchase made, and we will do the best we can to help you receive a new one, all this information is necessary for company records. Hence the reason we ask for a receipt.
Best regards,