1 reviews | Active since May 2018
Do not buy shower to shower products
I have been a loyal customer, purchasing your products every month, including two bottles of Shower to Shower body wash. However, last month, I noticed that one of the bottles was a different color—yellow—and it irritated our skin while giving off an unusual smell.
When I reported this issue, I was told to provide a sample or wait for you to collect it. This seemed like an unnecessary hassle, so I mentioned taking my concerns to social media. That’s when you agreed to sample it yourselves.
A representative later sent me a report without any clear explanation. When I asked for clarification, I was told the product was “contaminated by use.” I questioned who could have possibly used and contaminated the product, but the conversation abruptly ended. The representative seemed unresponsive and unprepared to handle the situation.
Frustrated by the lack of resolution, I had the product independently tested, and the results were alarming. This incident has exposed serious issues that could lead to significant consequences for your brand.
What will your next step be? I strongly urge the public to reconsider buying your products due to the unacceptable way you handle complaints.
We are writing to provide a detailed account of our interactions regarding your complaint lodged on Hello Peter. Due to a technical error, we were unable to respond to your review on the platform. Consequently, our Management team sent a comprehensive email to you on December 30, 2024, utilizing the contact details provided during our previous conversations.
The email addressed the testing of our retention samples, which were found to be within specification. However, we emphasized that the absence of the original sample limited our ability to conduct a thorough investigation. Our Quality Control department provided possible root causes, including a potential handling issue, which was clearly explained in the email.
We also offered to arrange for the collection of the product in question, starting from January 6th, 2025, to facilitate further testing. Unfortunately, we did not receive a response from you regarding the proposed course of action.
We would like to assure you that we take all complaints seriously and are committed to resolving them in a fair and transparent manner, in accordance with the Consumer Protection Act of South Africa. Should you require any additional information or wish to provide further feedback, please do not hesitate to respond to the email sent on December 30, 2024.
We appreciate your attention to this matter.
We are writing to provide a detailed account of our interactions regarding your complaint lodged on Hello Peter. Due to a technical error, we were unable to respond to your review on the platform. Consequently, our Management team sent a comprehensive email to you on December 30, 2024, utilizing the contact details provided during our previous conversations.
The email addressed the testing of our retention samples, which were found to be within specification. However, we emphasized that the absence of the original sample limited our ability to conduct a thorough investigation. Our Quality Control department provided possible root causes, including a potential handling issue, which was clearly explained in the email.
We also offered to arrange for the collection of the product in question, starting from January 6th, 2025, to facilitate further testing. Unfortunately, we did not receive a response from you regarding the proposed course of action.
We would like to assure you that we take all complaints seriously and are committed to resolving them in a fair and transparent manner, in accordance with the Consumer Protection Act of South Africa. Should you require any additional information or wish to provide further feedback, please do not hesitate to respond to the email sent on December 30, 2024.
We appreciate your attention to this matter.