NM
Nelly M
1 reviews | Active since May 2019
25 Nov 2024, 13:20
Competition problem
I'm so disappointed with Amka Satiskin , I entered a competition then they called that I won 1000 , so they sent me a voucher without a pin then I ask them about the pin they email me an incorrect pin when I redeem the voucher it said invalid pin when I tell them about my issue they didn't even help they said the voucher is already redeemed of which it was not me now they ignored me , they are so unprofessional how can you give someone a voucher then redeem I again so annoying
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Replies (2)0
Replies (2)
Amka Products's replyOfficial
26 Nov 2024, 10:50Dear Nelly,
I am so sorry to hear about the disappointing experience you've had with the Satiskin competition and the voucher redemption process. It's unacceptable that you've encountered errors and a lack of assistance.
Please know that we take your concerns seriously and are committed to making things right. I want to assure you that we're going to investigate this matter thoroughly and provide the necessary assistance to resolve the issue.
Can you please allow us some time to look into this further? We'll need to verify the details of your interaction, I've verified that your complaint did not come through the Amka Platforms. We need to establish who contacted you and what was communicated. We'll revert back to you via email as soon as possible with an update and a plan to resolve the issue.
Once again, I apologize for the frustration and inconvenience you've experienced. We value your feedback and appreciate your patience as we work to resolve this matter.
Thank you for bringing this to our attention.
The Amka Consumer Care Team
I am so sorry to hear about the disappointing experience you've had with the Satiskin competition and the voucher redemption process. It's unacceptable that you've encountered errors and a lack of assistance.
Please know that we take your concerns seriously and are committed to making things right. I want to assure you that we're going to investigate this matter thoroughly and provide the necessary assistance to resolve the issue.
Can you please allow us some time to look into this further? We'll need to verify the details of your interaction, I've verified that your complaint did not come through the Amka Platforms. We need to establish who contacted you and what was communicated. We'll revert back to you via email as soon as possible with an update and a plan to resolve the issue.
Once again, I apologize for the frustration and inconvenience you've experienced. We value your feedback and appreciate your patience as we work to resolve this matter.
Thank you for bringing this to our attention.
The Amka Consumer Care Team
Best regards,
Amka Products's reply26 Nov 2024, 10:50
Official
Dear Nelly,
I am so sorry to hear about the disappointing experience you've had with the Satiskin competition and the voucher redemption process. It's unacceptable that you've encountered errors and a lack of assistance.
Please know that we take your concerns seriously and are committed to making things right. I want to assure you that we're going to investigate this matter thoroughly and provide the necessary assistance to resolve the issue.
Can you please allow us some time to look into this further? We'll need to verify the details of your interaction, I've verified that your complaint did not come through the Amka Platforms. We need to establish who contacted you and what was communicated. We'll revert back to you via email as soon as possible with an update and a plan to resolve the issue.
Once again, I apologize for the frustration and inconvenience you've experienced. We value your feedback and appreciate your patience as we work to resolve this matter.
Thank you for bringing this to our attention.
The Amka Consumer Care Team
I am so sorry to hear about the disappointing experience you've had with the Satiskin competition and the voucher redemption process. It's unacceptable that you've encountered errors and a lack of assistance.
Please know that we take your concerns seriously and are committed to making things right. I want to assure you that we're going to investigate this matter thoroughly and provide the necessary assistance to resolve the issue.
Can you please allow us some time to look into this further? We'll need to verify the details of your interaction, I've verified that your complaint did not come through the Amka Platforms. We need to establish who contacted you and what was communicated. We'll revert back to you via email as soon as possible with an update and a plan to resolve the issue.
Once again, I apologize for the frustration and inconvenience you've experienced. We value your feedback and appreciate your patience as we work to resolve this matter.
Thank you for bringing this to our attention.
The Amka Consumer Care Team
Best regards,
Amka Products's replyOfficial
03 Dec 2024, 12:27Dear Nelly,
I hope you're having a wonderful day. We've just received confirmation from the Agency that you've successfully redeemed your voucher.
We want to take a moment to express our heartfelt appreciation for your patience and understanding throughout this process. We know that waiting can be frustrating, and we're grateful for your trust in us.
Thank you again for your patience, and we're thrilled that everything has been resolved to your satisfaction.
Best regards,
The Amka Consumer Care Team
I hope you're having a wonderful day. We've just received confirmation from the Agency that you've successfully redeemed your voucher.
We want to take a moment to express our heartfelt appreciation for your patience and understanding throughout this process. We know that waiting can be frustrating, and we're grateful for your trust in us.
Thank you again for your patience, and we're thrilled that everything has been resolved to your satisfaction.
Best regards,
The Amka Consumer Care Team
Best regards,
Amka Products's reply03 Dec 2024, 12:27
Official
Dear Nelly,
I hope you're having a wonderful day. We've just received confirmation from the Agency that you've successfully redeemed your voucher.
We want to take a moment to express our heartfelt appreciation for your patience and understanding throughout this process. We know that waiting can be frustrating, and we're grateful for your trust in us.
Thank you again for your patience, and we're thrilled that everything has been resolved to your satisfaction.
Best regards,
The Amka Consumer Care Team
I hope you're having a wonderful day. We've just received confirmation from the Agency that you've successfully redeemed your voucher.
We want to take a moment to express our heartfelt appreciation for your patience and understanding throughout this process. We know that waiting can be frustrating, and we're grateful for your trust in us.
Thank you again for your patience, and we're thrilled that everything has been resolved to your satisfaction.
Best regards,
The Amka Consumer Care Team
Best regards,