FR
Fathima R
1 reviews | Active since Dec 2021
15 Nov 2024, 08:07
Appalling
Had a product related query emailed on 27th October today is the 15th November, no updates until I prompt. Quality control cannot seem to complete a task timeously. Dealing with an unprofessional customer service agent who clearly sticks to a rebuttal list and no human skills or individual touch involved. Just so unhappy with the way A simple query is being dealt with
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Replies (1)
Amka Products's replyOfficial
15 Nov 2024, 11:44Morning Fathima,
Thank you for sharing your feedback regarding your recent experience with our consumer service and quality control teams. We apologize for the delays, poor communication, and lack of personalized attention.
We take full responsibility for the frustration and disappointment caused. Your experience fell short of our standards, and we're committed to improvement.
The Agent confirmed that she did make contact with you this morning on the way forward. I will monitor the call on my side, if you want to get in contact with me, you can email to *** and mark for my attention.
Kind Regards
Deona Janneke
Consumer Relations Manager
Thank you for sharing your feedback regarding your recent experience with our consumer service and quality control teams. We apologize for the delays, poor communication, and lack of personalized attention.
We take full responsibility for the frustration and disappointment caused. Your experience fell short of our standards, and we're committed to improvement.
The Agent confirmed that she did make contact with you this morning on the way forward. I will monitor the call on my side, if you want to get in contact with me, you can email to *** and mark for my attention.
Kind Regards
Deona Janneke
Consumer Relations Manager
Amka Products's reply15 Nov 2024, 11:44
Official
Morning Fathima,
Thank you for sharing your feedback regarding your recent experience with our consumer service and quality control teams. We apologize for the delays, poor communication, and lack of personalized attention.
We take full responsibility for the frustration and disappointment caused. Your experience fell short of our standards, and we're committed to improvement.
The Agent confirmed that she did make contact with you this morning on the way forward. I will monitor the call on my side, if you want to get in contact with me, you can email to *** and mark for my attention.
Kind Regards
Deona Janneke
Consumer Relations Manager
Thank you for sharing your feedback regarding your recent experience with our consumer service and quality control teams. We apologize for the delays, poor communication, and lack of personalized attention.
We take full responsibility for the frustration and disappointment caused. Your experience fell short of our standards, and we're committed to improvement.
The Agent confirmed that she did make contact with you this morning on the way forward. I will monitor the call on my side, if you want to get in contact with me, you can email to *** and mark for my attention.
Kind Regards
Deona Janneke
Consumer Relations Manager