JG
Jocelyn G
1 reviews | Active since Nov 2015
20 Nov 2015, 10:12
Account Debited after a purchase made 2 months ago
On the 17th November 2015, early hours of the morning I got a sms to say that a purchase went off my account from Celltone. I was extremely shocked!!! Celltone came to our offices, I bought some products and paid by swiping my debit card on the 01st September 2015.<br> <br> I received no correspondence from Celltone that the payment reverses. No email or sms. Nothing!!!<br> I did not prepare for this. I had no funds in my account and now my account is sitting in an overdraft. I'm going to have unnecessary bank fees because Celltone could not keep me informed!!!!
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Amka Products's replyOfficial
10 Dec 2015, 15:55Hello JocelynG,
I'm so sorry for all the inconvenience caused, as we have come to realise all purchases made on the card machine were not processed at the time, and was a delayed process.
As our accounts department have contacted you, we hope that you are satisfied with the outcome.
Our sincerest apologies.
I'm so sorry for all the inconvenience caused, as we have come to realise all purchases made on the card machine were not processed at the time, and was a delayed process.
As our accounts department have contacted you, we hope that you are satisfied with the outcome.
Our sincerest apologies.
Amka Products's reply10 Dec 2015, 15:55
Official
Hello JocelynG,
I'm so sorry for all the inconvenience caused, as we have come to realise all purchases made on the card machine were not processed at the time, and was a delayed process.
As our accounts department have contacted you, we hope that you are satisfied with the outcome.
Our sincerest apologies.
I'm so sorry for all the inconvenience caused, as we have come to realise all purchases made on the card machine were not processed at the time, and was a delayed process.
As our accounts department have contacted you, we hope that you are satisfied with the outcome.
Our sincerest apologies.