AFTERSALES SERVICE

<div>I purchased a new FastCOLOUR One 1600mm Hybrid UV Large Format Printer with Flatbed Table printer from AM.CO.ZA for R132 000 and was installed on 23 March 2023. The printer worked fine for 3 weeks and started printing streaky. We immediately asked what the problem could be to the person who did the installation. We were in contact with him and the WhatsApp group to which we should refer our problems. Between the WhatsApp group and the installer we did what they said but more problems popped up. The printer heads must print every day, otherwise the heads will dry out and new ones must be purchased. The problem is of such a nature that we cannot print and the printer is our biggest source of income which is now just standing still. The printer has not printed for 7 months now. We called the office in the cape where we bought the printer from and the manager said that the person who did the installation was the best person who would be able to help us and he would call us back. To this day we have not been called back. We called again 2 days later and the manager had an attitude with us and said that we should send an email to their support office, which we then did. Two days later we asked again in an email when we would get any feedback but still to date have not heard a word from anyone there. We also together with the purchase of the printer bought 2x flatbed printing tables which we have not received until today and when we made inquiries they just said they would follow up and get back to us which has never happened. We even handed them over to the SA Consumer Complaints, (In terms of Sec 55 (read with Sec 56) of the CPA, all goods sold to a consumer are sold with an imp**** warranty of quality that cannot be contracted out of or revoked.), Which AM.CO.ZA only send them a signed paper and video which was done the las day of installation to say that at that moment the printer printed ( of which 3 weeks later it did not work any more. They did not get any respond further from AM.CO.ZA. The SACC forwarded the case to CGSO and also no respond from AM.CO.ZA. This is absolute the worst after care services I ever endured from a company to which I invested so much money in their printer. And then I still did not receive my 2x printing tables which I paid in full. 7 months without a printer is bad for business but they smile all the way because I had to pay in full before the printer left the warehouse</div>