Terrible After Service

I would like to share my recent experience with *** to make potential customers aware of the importance of considering after-sales service before making a purchase.

We purchased a complete 80 kW package valued at R57,000. When the installation team arrived, they discovered that the cover supplied for the laser tube was the incorrect size. They took the incorrect item back and advised us that the correct cover would be delivered within three working days.

It has now been two weeks, and we are still waiting for the replacement. Despite our attempts to resolve the matter, we have been unable to get hold of a manager, and the sales team has been unable to provide a satisfactory solution.

While problems can occur with any purchase, the real test of a supplier is how effectively and professionally those problems are resolved. Based on our experience, the lack of communication, accountability and effective after-sales support has been extremely disappointing.

My advice to prospective buyers is to carefully consider ***'s after-sales support and service arrangements before committing to a purchase of this value. A product's price and specifications are important, but reliable support when something goes wrong is equally essential.

This review reflects our personal experience and the difficulties we have encountered in trying to resolve this outstanding issue.