1 reviews | Active since Jan 2022
Loyalty
Good day, I have a laser machine which I purchased from AM a few years ago. In May 2021 I had to replace the motherboard and one of the technicians came and fitted the board and reset the machine. In January 2022 while doing an order my machine just froze up, I tried everything without success, I contacted the remote assistance and a technician sorted my machine but one problem that gave us trouble, due to time and workload the technicians could not assist me immediately, out of desperation I contacted April the owner for assistance but time was against us, she suggested that we can do this after hours, she contacted me and assisted me in resolving my problem in minutes. This to me is loyalty towards their customers, I was really impressed with her efficiency. Derrick Smit
Firstly thank you so much for the great review and 5 star review, and taking the time to share your great service experience with us. We pride ourselves in given the best value and customer service, even if that means going beyond the measures to assure that our customers are satisfied and that we could resolve the problem in a quick and efficient manner.
We are very pleased to know that you received assistance regarding your laser machine, and that all is working well again.
Thank you for your recommendation, have a great day!
Firstly thank you so much for the great review and 5 star review, and taking the time to share your great service experience with us. We pride ourselves in given the best value and customer service, even if that means going beyond the measures to assure that our customers are satisfied and that we could resolve the problem in a quick and efficient manner.
We are very pleased to know that you received assistance regarding your laser machine, and that all is working well again.
Thank you for your recommendation, have a great day!