Complaint

In early December, we acquired a vinyl cutter with the intention of enhancing our capabilities. However, despite numerous attempts to schedule training sessions through the provided WhatsApp number, I consistently find myself communicating with different individuals. At the time of purchase, the agent assured us of the possibility of conducting online training sessions, a crucial aspect for us as we are not located in Cape Town.

Unfortunately, due to the challenges in accessing training and support, we have been forced to outsource three jobs that could have otherwise been completed in-house if we were able to utilize the vinyl cutter effectively.

I would appreciate your assistance in facilitating the promised online training session or providing a more reliable contact point for our training needs. This will greatly contribute to our ability to make the most of our investment and undertake projects internally.