Terrible experience !!! Consultant did not keep to offer discussed !!! Disgusting customer service !!!!

On 5 January 2018 I attended the Dubai Souk fair in Dbn. Whilst I was busy walking around, my husband came across the AMC stand . Knowing how I would love to own AMC, he decided to engage with the consultant, Amina Shaik. When I met up with him, he had asked me if I want what they have on offer. Seeing this a great opportunity for me, I communicated with Amina and asked what she had on offer. Her original set on "offer" was not what I was looking for. She advised that we could change some stuff if I like, so I happily agreed. She advised that I would be getting a "breyani pot" as a free gift. So we went about choosing my set, taking out and adding stuff. I had advised her that I would prefer "flat" pots, rather than high ones, and she mentioned that I would receive one high with the set, the 24cm. We put together 5 pots that I was happy with, excluding the other accessories that came with the "special", and also excluding the "free gift". One of the pots was a very small one, which she referred to as a "baked beans " pot, and I questioned her and asked what am I suppose to do with a small pot, her reply, this is your baked beans pot, plus it's coming in the set so why not take it. After listening to her explanation, I agreed to the "baked beans" pot to be in the set. ( 16cm ) Included in the set was also an induction plate with a kettle, and I even questioned the use of that, and she explained that if ever I run out of gas while cooking, I can always use that. My husband had then asked me if I was happy with what I was getting, so after deciding on the 5 pots, excl the free pot, and other accessories, I agreed that I was happy. He then paid Amina in full, and continued with the purchase and filling of forms. Before I walked away I took a photo of the set I was to receive, with Amina standing in front of me and being well aware of it. When I came back to the AMC stand, my husband was not there, I was told by Amina that he has completed the forms, and she thanked me and wished me well on my journey home. ( I live in Johannesburg and left the next day ). On the 7th of Jan I received an email from Amina, asking if I was still interested in the "special". I was totally taken aback, as we had just paid on full, and now she asks this ? I called her and asked her about the email, advising that we had paid in full. She apologized and said not to worry all in order. Being a bit nervous, I decided to have a look that the invoice / order form. On there I could only see 5 pots written. We agreed upon 6, incl free one. This disturbed me and I contacted Amina again, she assured me that everything is fine. I even sent her a message on watsapp on the 10th of Jan. I even sent her the picture saying we agreed on 5 pots plus the free one. I received my order on 31st Jan, only to find one pot short. I contacted Amina immediately, she later returned my call asking her to send the picture and order form again. According to AMC SA, they have dispatched what was on the order form, which I agree with 100%. My problem is that what was discussed with Amina, was not all that was written on that order form. I have contacted customer services and they advised there is nothing they can do. I have spoken to the manager Rita, who called Amina and questioned her, and Amina's response is " she is not stupid, she knows what she discussed with me". She also advise Rita that she never discussed the 16cm pot with me. Really ??? then how would I know that you refer to it as a "baked beans" pot ??? Why would I argue about something before I even received the sms from AMC saying my order has been processed ??? She had even asked me what colour knobs I would like, and I said one of each colour. I have received all green knobs. So am I lying about this as well ???? Clearly customer service does not exist with AMC. I had to be the one making all the calls, constantly asking for an answer. I am absolutely appalled by the level of service I have received thus far. Amina blatantly says that I am lying, is that the attitude of your staff ??? Does she not have any morals and values, that she cannot honour our agreement ?? Absolutely disgusted, and I want everyone to be made aware how they can easily be trapped by sweet talkers like Amina !