1 reviews | Active since Aug 2016
Raw Deal and Bad Service
<p>Bought a set of AMC pots at the ECR house and garden show in July. Pots were paid for in full in August. After informing the saleswoman that it was paid up, I was told that one of the pots is out of stock and that delivery could not be made. I said it was ok as I could wait till mid September. I got an sms from AMC on 8th September saying that my order had been processed and thatthey would contact me regarding delivery of my pots. I have not heard from them since then. I contacted the salesperson again and she now says that the pot is out of stock and will only be available in November. I have bought over 30 pots from AMC and one would expect better service after so many years. Extremely disappointing and unprofessional </p>
Dear Mrs Moodley,
I am sorry to hear of your disappointment and apologise sincerely for the delay you have experienced.
Please be assured that your order is receiving our attention and as requested by you telephonically, delivery of your full order should happen by / before the end of October.
Assuring you of our very best interest in customer care.
Kind Regards
AMC COOKWARE
O Jacobs
Customer Service Manager
Dear Mrs Moodley,
I am sorry to hear of your disappointment and apologise sincerely for the delay you have experienced.
Please be assured that your order is receiving our attention and as requested by you telephonically, delivery of your full order should happen by / before the end of October.
Assuring you of our very best interest in customer care.
Kind Regards
AMC COOKWARE
O Jacobs
Customer Service Manager
Your telephonic conversation made no mention of my order coming before the end of October. You did however say by no later than 18th October
Your telephonic conversation made no mention of my order coming before the end of October. You did however say by no later than 18th October
Dear Mrs Moodley,
We note your comment and apologise for any misunderstanding.
Please be assured that your order will be delivered via the Courier in due course and we will keep you informed.
Kind Regards,
O Jacobs
Customer Service Manager
Dear Mrs Moodley,
We note your comment and apologise for any misunderstanding.
Please be assured that your order will be delivered via the Courier in due course and we will keep you informed.
Kind Regards,
O Jacobs
Customer Service Manager
