1 reviews | Active since Nov 2014
Poor Sales Service Delivery
In January 2016 I met with 2 Agents and both advised me of th factory burning down in August 2015 and due to this there is a 2 month delay/waiting for delivery for the classic range but AMC has introduced the Synergy Range which is imported and available immediately. It was also pointed out that there was a price increase in the 1st week of January 2016. i didnt mind the 2 month wait I decided to go for the classic range, on layby. I enquired how long to delivery once payment was made in full. i was assured that once payment is made in full delivery will be made immediately with provision to the 2 month delay from date of sale ofcourse. I called the callcentre on 7/3/2016 enquired how long i can expect for delivery once the final amount is paid and was told that i will have to wait for end August 2016. I was upset and isisted that a senior person call me. I spoke to Faye who assured me that she has managed to secure my order and once the balance is settled she will arange delivery. Eft was done and when i called today to check on delivery im told i now need to wait another 2 weeks. I cant understand why its another 2 weeks. This a just another delay tactic, Unacceptable!
Thank You for your comment.
As you are aware, we experienced a fire at our Factory and the accident unfortunately caused a temporary setback.
We can confirm that your payment made on 09 March 2016 has been received and your Pricesaver order is fully paid.
Your order is receiving attention and delivery via the Courier to your door, can be expected in the month of March.
We apologise for any misunderstanding about the delivery of your order, and assure you of our best service and personal attention, at all times.
Kind Regards
AMC COOKWARE
O JACOBS
CUSTOMER SERVICE MANAGER
Thank You for your comment.
As you are aware, we experienced a fire at our Factory and the accident unfortunately caused a temporary setback.
We can confirm that your payment made on 09 March 2016 has been received and your Pricesaver order is fully paid.
Your order is receiving attention and delivery via the Courier to your door, can be expected in the month of March.
We apologise for any misunderstanding about the delivery of your order, and assure you of our best service and personal attention, at all times.
Kind Regards
AMC COOKWARE
O JACOBS
CUSTOMER SERVICE MANAGER
