Pathetic Service

My mom has sent her Pots to have it polished the 17 October 2015 and still hasn't received it back yet. I have heard that the place burnt down. We had to phone them to ask what's happening they then said that they were going to replace her pots which I don't mind at all. But up until today she hasn't received anything yet. She had to buy new pots now because she doesn't know when she will be getting her pots. I just think that its wrong that she has to wait so long for the pots. My sister wants to cancel the order she put in for her pots. I just think it's bad service. it's been almost 4 months now and that is not on @ all. I'm very disappointed in the service from AMC.