Our first critical service test for AMC repairs.

Up to now, we are VERY happy with our AMC products. We started off buying pots in Pretoria 1n 1971 - 40 years ago. We expanded them over the years. In 1990-95, we visited Cape Town & had our post polished at the factory. It was great. Somewhere during that period we bought our AMC pressure cooker. My wife is using it DAILY for ALL her cooking. We have been replacing seal rings regularly. Until YESTERDAY - 2/5/2021 - our cooker lost it's pressure valve - all the food boiled out! - a mess. I cleaned the pressure valve & found that the pressure knob is loose. Opening it, I saw the knob has broken through the spring that is holding it in. Today we visited Bellville AMC for spares. I was immediately warned that opening it myself, I broke the guarantee. I understood that & did not expect a replacement without paying for it. I had to force them to phone the customer line to find out where I can get a replacement pressure knob. They held on for 5 minutes - very busy. I walked out. This is a real test for us - & for AMC. We have been bragging about AMC for 40 years and are still hard supporters of an outstanding product. I really hope we can get through to someone who who is more forceful & helpful than the normal desk clerks.