Lifetime guarantee gimmick

I am extremely disappointed with the service I’ve received from AMC Cookware. As a professional chef, I’ve invested in their entire range of cookware, knives, and cutlery. Unfortunately, the knives became blunt in less than two years, and when I reached out to AMC, I was told they only have a one-year guarantee. So, I’m now stuck with dull knives. Fine, that’s one issue.

Then, one of my pot handles detached due to a weld failure. I took it to AMC’s Century City store, where I was told their lifetime guarantee only applies if the product is less than a year old and unused — a statement that contradicts their website, which claims there’s no time limit. I insisted on a replacement, and the lady at the store said she’d contact customer care the following Monday since they’re closed over the weekend. However, Monday came and went with no call from her or anyone else. Instead, my pot was sent in for repairs without my consent.

Today, I received a call from customer service informing me that my pot is being repaired and that they can’t fix any dents. This all happened without any communication from AMC, despite my clear request to invoke their lifetime guarantee and a reminder that a guarantee and warranty are not the same thing.

If you’re considering buying from AMC, don’t be fooled by their so-called lifetime guarantee. It’s just a gimmick they’ll use every excuse to avoid honoring. Their products are expensive, and the only reason I’ve bought them is because of the guarantee. However, their aftersales service is appalling. Save yourself the trouble and frustration and look elsewhere