Inferior Quality Pot, Pathetic Service!

Dear AMC,

I send you this email after another busy week at work in which I was away from home most of the time. Thank you for all the hassle and inconvenience due to the lack of quality control at your factory.

Firstly, I bought this pot through my area agent as I do not have the time to drive from where I live (Benoni) to your store in Alberton. If your agent is unable to service me (with regards to sorting out the matter of the inferior quality of the pot that was delivered to me), what is the point of the area agent?

Secondly, this is not a claim “under guarantee” as you have stated in your email. This is replacement of a brand-new pot due to a manufacturing defect. A “claim under guarantee” implies that the pot has been used for a short period of time and that, due to some or other reason, it qualifies to be replaced. In this instance, this is not the case as the pot has not even been used; in fact, the point is it should not have been allowed to leave your factory with this level of quality. Please note that since the pot was delivered to me last week, it has been sitting in its plastic packaging, in its box, in my cupboard, unused, as the quality of the pot that was delivered to me is not up to standard.

I have not as yet had a chance to visit your store in Alberton, and I won’t get a chance any time soon due to my busy schedule. Since your store is only open on weekdays from 9am to 5pm, means that I have to put in for a days leave from work, just to collect a replacement pot - due to a mistake from your side and an area agent who is just too happy to make AMC’s problem my problem and give me the runaround.

AMC is a premium brand. You have been around for a long time. Customers pay for quality and service. The least, the very least, that AMC could have done is offered to replace the pot without causing me any inconvenience. AMC could have arranged for a new pot to be delivered to me, especially considering that this is the way the pot was sent to me in the first place (AMC’s choice, not mine), and also considering that this is a manufacturing defect that should not have passed your quality control process in the first place.

How this pot passed QC is beyond me.

If AMC and my area agent are still unwilling or unable to assist, I will spread my unhappiness on social media. I will eventually make time to visit your Alberton store for a replacement pot, and in the meantime the pot will continue to sit in my cupboard, in its box and packaging, unused.

I cannot believe this is AMC I am dealing with!

My contact no. is ***